本文发表在 rolia.net 枫下论坛> Last week we took some friends out to a new restaurant, and noticed
> that the waiter who took our order carried a spoon in his shirt
> pocket. It seemed a little strange, but I ignored it. However, when
> the busboy brought out water and utensils, I noticed he also had a
> spoon in his shirt pocket. I then looked around the room and saw that
> all the staff had spoons in their pocket.
>
> When the waiter came back to serve our soup I asked: "Why the spoon?
>
> "Well," he explained, "the restaurant's owners hired Anderson
> Consulting, experts in efficiency, in order to revamp all our
> processes. After several months of statistical analysis, they
> concluded that customers drop their spoons 73.84 percent more often
> than any other utensil. This represents a drop frequency of
> approximately 3 spoons per table per hour. If our personnel is
> prepared to deal with that contingency, we can reduce the number of
> trips back to the kitchen and save 1.5 man-hours per shift. As luck
> would have it I dropped my spoon and he was able to replace it with
> his spare spoon. "I'll get another spoon next time I go to the kitchen
> instead of making an extra trip to get it right now."
>
> I was rather impressed.
>
> The waiter served our main course and I continued to look around. I
> then noticed that there was a very thin string hanging out of the
> waiter's fly. Looking around, I noticed that all the waiters had the
> same string hanging from their flys'. My curiosity got the better of
> me and before he walked off, I asked the waiter "Excuse me, but can
> you tell me why you have that string right there?"
>
> "Oh, certainly!" he answered, lowering his voice. "Not everyone is as
> observant as you. That consulting firm I mentioned, also found out
> that we can save time in the restroom."
>
> "How so?"
>
> "See," he continued, "by tying this string to the tip of you know ...
> we can pull it out over the urinal without touching it and that way
> eliminate the need to wash the hands, shortening the time spent in the
> restroom by 76.39 percent."
>
> "Okay, that makes sense, but... if the string helps you get it out,
> how do you put it back in?"
>
> "Well," he whispered, lowering his voice even further, "I don't know
> about the others, but I use the spoon."更多精彩文章及讨论，请光临枫下论坛 rolia.net
> that the waiter who took our order carried a spoon in his shirt
> pocket. It seemed a little strange, but I ignored it. However, when
> the busboy brought out water and utensils, I noticed he also had a
> spoon in his shirt pocket. I then looked around the room and saw that
> all the staff had spoons in their pocket.
>
> When the waiter came back to serve our soup I asked: "Why the spoon?
>
> "Well," he explained, "the restaurant's owners hired Anderson
> Consulting, experts in efficiency, in order to revamp all our
> processes. After several months of statistical analysis, they
> concluded that customers drop their spoons 73.84 percent more often
> than any other utensil. This represents a drop frequency of
> approximately 3 spoons per table per hour. If our personnel is
> prepared to deal with that contingency, we can reduce the number of
> trips back to the kitchen and save 1.5 man-hours per shift. As luck
> would have it I dropped my spoon and he was able to replace it with
> his spare spoon. "I'll get another spoon next time I go to the kitchen
> instead of making an extra trip to get it right now."
>
> I was rather impressed.
>
> The waiter served our main course and I continued to look around. I
> then noticed that there was a very thin string hanging out of the
> waiter's fly. Looking around, I noticed that all the waiters had the
> same string hanging from their flys'. My curiosity got the better of
> me and before he walked off, I asked the waiter "Excuse me, but can
> you tell me why you have that string right there?"
>
> "Oh, certainly!" he answered, lowering his voice. "Not everyone is as
> observant as you. That consulting firm I mentioned, also found out
> that we can save time in the restroom."
>
> "How so?"
>
> "See," he continued, "by tying this string to the tip of you know ...
> we can pull it out over the urinal without touching it and that way
> eliminate the need to wash the hands, shortening the time spent in the
> restroom by 76.39 percent."
>
> "Okay, that makes sense, but... if the string helps you get it out,
> how do you put it back in?"
>
> "Well," he whispered, lowering his voice even further, "I don't know
> about the others, but I use the spoon."更多精彩文章及讨论，请光临枫下论坛 rolia.net