he business must provide you with written notice of any changes that they want to make to your contract. This includes renewing or extending it. They must also provide you with the option to not accept the changes to your contract.
Under the CPA, a written notice must include:
- all proposed changes to be made to the contract
- the date on which the change, renewal or extension would become effective
- how the consumer must respond to the notice (mail, email, fax, etc.)
- what would happen if the consumer failed to respond to the notice
In these cases, you can contact the business by letter, email or phone to ask for a correction or refund. It is always best to contact the business in writing so you have a record of the communication.
If you contact the business by phone, make sure to note the date and details of the conversation. Keep a copy for your records.
If a business refused to correct the mistake, you can file a complaint with the Ministry of Public and Business Service Delivery.